Are you ready to ditch your quality service? Leslie Kossoff joins Jim Blasingame to reveal how converting the quality service you're so proud of to a quality process will make you more profit and more money.

What does it take for your business to be sustainable? Leslie Kossoff joins Jim Blasingame to explain how connecting service with quality produces operating profit and business sustainability.

Do you regularly engage employees in the direction of the business? Michael Stallard joins Jim Blasingame with 3 questions that will help you better organize projects, plus why you need regular W3 meetings.

Are you ready for water's future? Bruce Piasecki joins Jim Blasingame to explain why small business owners need to know that water will increasingly become a critical commodity as we continue into the 21st century.

What risks do big businesses worry about? Bruce Piasecki joins Jim Blasingame to talk about his upcoming conference where big companies will talk about what keeps them up at night and why small businesses need to know this.

Have you established goals for your small business this year? Janet Christy joins Jim Blasingame with tips on how to get the New Year started right, like making sure you know who your customers are.

Are you prepared to pay what successful change costs? John Bradberry joins Jim Blasingame to discuss some of the elements of the cost of successful change and ask if you're prepared to pay.

Make sure some of your business resolutions include strategic goals. Marsha Egan joins Jim Blasingame to encourage us to set goals in the new year that are not just about executing, but include strategic planning.

How specific are your New Year's resolutions? Marsha Egan joins Jim Blasingame to encourage us to make New Year's resolutions that are "smart," in that they are specific and measurable.

Anybody can set easy goals. Pierce and Jane Howard join Jim Blasingame to challenge us to establish goals that are just enough out of our reach to be attainable without being impossible.