You can’t solve 21st century problems with 20th century methods. Pam Bilbrey joins Jim Blasingame to reveal specific tips and best practices that will help your business thrive in the "new normal" of the 21st century, including thinking more strategically.

Find success by giving customers what they want. Jane Pollak joins Jim Blasingame to explain that changing the direction you take your business is not easy, but when customers change their expectations, you have to follow them.

Human beings are the other side of the technology coin. John Bradberry joins Jim Blasingame to talk about how the efficiencies available through technology is no excuse to minimize the basic desires of human beings.

Do you focus your thinking when strategizing or developing a new plan? Bob Fischer joins Jim Blasingame to explain how to use the Six Thinking Hat approach to organizing your thinking, each hat representing a strategic area.

What do you do when what you want is not what your customers want? Jane Pollak joins Jim Blasingame to explain how she found success by adapting her marketing strategy to fit what customers wanted.

Is your business going in the direction of your ego or your customers? Jane Pollak joins Jim Blasingame to explain why your business must adapt to evolving customer expectations, even if it hurts your ego.

How much time do you spend focusing on strategy? Richard Rawson joins Jim Blasingame to encourage small business CEOs to carve out time from executing to devote to developing a strategic plan for the business' future.

One word: Efficiencies. Steve Cela joins Jim Blasingame to reveal that constantly seeking efficiencies, and outsourcing, are two very important small business best practices.

Has your business model gotten stale? Paul Sarvadi joins Jim Blasingame to report on why his company decided to proactively reinvent themselves and take advantage of new opportunities and what he learned from that process.

How do you determine the fair market value of your business? Russ Brown joins Jim Blasingame to discuss how to determine a fair market value for your business including recasting your financial statements.