Sarah Hiner joins Jim Blasingame to reveal that there are travel professionals who can use your budget and travel credits to a greater degree than most amateur travelers, and she includes names and websites.

Michael Saltsman joins Jim Blasingame to report on how the government messes things up when it tries to impose itself in the complicated tipping economy of restaurants.

Pete Sepp joins Jim Blasingame to report on reforms being debated in Congress that would prevent the IRS from having unfettered access to the funds of small businesses without any appeal.

Steve Martin joins Jim Blasingame to reveal how a customer with a complaint is actually helping you make more money.

Steve Martin joins Jim Blasingame to reveal the reasons why the key to turning customer complaints into profits is to be able to listen for institutional and systemic reasons for the problem that you haven’t seen before.

Steve Martin joins Jim Blasingame to reveal the reasons why a customer complaining is one of the best ways to improve your profitability, if your ego can handle the information.

Skip Miller joins Jim Blasingame to remind you that if you’ve tried to redeem a poor performer, make the change now, not at the end of the year.

Skip Miller joins Jim Blasingame to reveal why you should be prepared to start the new year with your new expectations on January 1.

Skip Miller joins Jim Blasingame to reveal why you must be even more specific and realistic about a prospect’s closing chances during the last quarter of the year.

Sarah Hiner joins Jim Blasingame to reveal how to avoid common travel mistakes, especially with travel websites, plus why your new winter tires might not be new and how to find out.