Phyllis talks to Jim about the Five Factors That Feed Your Failure, such as needless apologies, avoiding technology, weak words, provincial point-of-view, and naivete about the pervasiveness of government.

Jim and Beverly discuss ways to improve the way you communicate personally and professionally.

Phyllis talks to Jim about the most misused words, and how to avoid making these mistakes.

Jim and Beverly discuss how poor communication and listening skills can impact your level of success.