Tom Borg joins Jim Blasingame to report on some of the issues and opportunities you should be discussing with customers to prepare for the post-pandemic economic expansion.

Bill Treasurer joins Jim Blasingame to reveal some of the seven critical elements of professionalism, including caring and customer service, as the platform for launching a successful career.

Bill Treasurer joins Jim Blasingame to discuss why professionalism is powerful and critical to your career, and why the fundamental element of it is character.

Deb Calvert joins Jim Blasingame to reveal why the entire organization must be trained and committed to providing customers with all the news that they need to stay informed about your ability to perform.

Deb Calvert joins Jim Blasingame to reveal why the maxim “no news is good news” doesn’t work when keeping customers informed about anything that might become a problem.

Deb Calvert joins Jim Blasingame to discuss why failing to take quick and decisive action when a customer issue or even conflict arises will only allow it to get worse and eventually take down your business.

Mark Babbitt joins Jim Blasingame to discuss some of the ways that your business will be required to adjust to the post-pandemic expectations of your customers.

Brad Huisken joins Jim Blasingame to discuss how to avoid having too much of your business coming from too few customers by having a customer loyalty strategy that spreads your exposure across more customers.

Brad Huisken joins Jim Blasingame to discuss the power of training your people on the single most important job at your company: creating customer loyalty.

Jim Blasingame reveals the direct connection between your success and how you show customers they’re justified in demonstrating their loyalty by returning to do business with you.