JoAnna and Jim talk about how easy it is today for small businesses to stand out and actually dominate just by delivering "wow" customer service.

Jim and Lois first discuss how to work smarter and how to focus on the most important things in the day. Instead of using your time to be financially successful, Lois and Jim says it is more important to focus on your family.

Ron joins Jim for another visit to discuss how to build loyalty by amazing your customers with your level of service.

Ron and Jim talk about how to take better care of your customers. Ron, a leader in customer service, shares how to serve customers and make an emotional connection with them.

Ron and Jim talk about how to take better care of your customers. Ron, a leader in customer service, shares how to serve customers and make an emotional connection with them.

Jim and JoAnna talk about how important it is to take care of customers. JoAnna defines poor service and what you can do to make a positive experience for your customers.

JoAnna and Bill talk to Jim about how to improve our customer loyalty by doing a better job of hiring and motivating good employees, and training them about customer care practices.

Phil and Jim talk about how to and how not to conduct customer service.

Arnold and Jim talk about how to do a better job at customer service, and the value of taking care of your existing customers, including the golden rules of customer care.

Jeffrey joins Jim to talk about the rampant stupidity in the marketplace demonstrated by businesses who don't understand the importance of good customer service, and how to avoid this terminal condition in your business.