Rob Levin joins Jim Blasingame to remind you that it’s not your customer’s job to know what you sell, it’s your obligation to continually remind them, and he offers some ideas on how to do that.

Rob Levin joins Jim Blasingame to explain why you should never be afraid to cross-sell customers, because it’s all about making sure they get what they need and/or want, which is your job.

Jeff Zbar joins Jim Blasingame to discuss why you must check in with every customer to learn what they expect from you, since it is very likely much different from a year ago, before the pandemic.

Jeff Zbar joins Jim Blasingame to discuss what he’s doing to stay connected with customers working remotely during the holidays, and all during a pandemic, including the use of e-cards.

Dave Anderson joins Jim Blasingame to reveal the power of thought-leadership during this pandemic as a form of customer care, plus why asking questions, instead of telling, is the best way to help others.

JoAnna Brandi joins Jim Blasingame to define emotional intelligence and explain why the people around us are going to need that going forward more than ever.

Cliff Ennico joins Jim Blasingame to reveal some of the steps to take before referring someone, so you don’t become the victim of “no good deed going unpunished.”

Deb Calvert joins Jim Blasingame to remind you that after 2020, you can’t presume to know what your customers expect from you in 2021 – you have to ask them.

Deb Calvert joins Jim Blasingame to remind you that part of the expectation of customers is to have an experience that’s different, and we have to train our teams to deliver that in every interaction.

Beverly Inman-Ebel joins Jim Blasingame to recommend that you wrap up the year with customers with a virtual holiday video – you can make it on your smartphone – of not more than 90 seconds, to thank them and offer best wishes for the New Year.