Testing your new hires for sales positions is essential. Brad Huisken joins Jim Blasingame to talk about the reasons and benefits of testing prospective salespeople for personality and business acumen.

Do you know how much Obamacare will cost you? Grace-Marie Turner joins Jim Blasingame to talk about some of the costs of Obamacare, including the ticket for insuring dependents as old as 26.

Helping employees deliver better customer service. Ron Kaufman joins Jim Blasingame to talk about building a culture of service by educating employees about their role in delivering an excellent customer experience.

Small businesses have a great customer service advantage. Ron Kaufman joins Jim Blasingame to talk about how small businesses can take advantage of a natural and unique ability to excel in customer service.

How to grow into hiring your first employee. OIalah Njenga joins Jim Blasingame to reveal the three stages of growth that you can use to know when to hire a full-time employee.

How do you know when to hire an employee? OIalah Njenga joins Jim Blasingame to reveal the different kinds of management and growth pains a business has that means it's time to hire an employee.

Gen Y is looking for instant gratification and constant feedback. Mike Muetzel joins Jim Blasingame to reveal the expectations of Gen Y as employees while Jim recommends more tough love from Boomer managers.

What are the challenges of Boomer managers working with Gen Y employees? Mike Muetzel joins Jim Blasingame to discuss how to help Boomers managers and Gen Y employees meet in the middle with their expectations..

There has never been a time when more generations are represented in the workplace. Mike Muetzel joins Jim Blasingame to discuss the challenges of delineating the perceptions of a multi-generational workplace while increasing productivity and employee engagement.

Criticize in private and praise in public? Rob Jolles joins Jim Blasingame to debate the best way to recognize and praise employees for outstanding performance..