Chip Bell joins Jim Blasingame to discuss what business owners can do to elevate the customer experience, plus why you should identify your customer's wants and need to personalize their experience.

Chip Bell joins Jim Blasingame to explain that small businesses have the unique ability to make each experience special for their customers and that employees should be empowered to offer excellent customer service.

These brick can tell the owner the weren't delivered to the right place. Ted Fishman joins Jim Blasingame to report how nano-technology in the form of radio frequency ID components can prevent materials theft.

How an innovative culture helps you keep customers. Robert Brands joins Jim Blasingame to talk about how having an innovative culture can help you become integrated with your customer operations.

Build an innovative culture by building a budget for it. Robert Brands joins Jim Blasingame to reveal how to create a budget and compensation strategy to promote an innovative culture.

Here are two aerospace innovations. Joel Barker joins Jim Blasingame to reveal a new construction and design of an airship, or blimp, used as a cargo carrier, plus an inflatable space station.

How could sand and graphite be stronger than steel? Joel Barker joins Jim Blasingame to report on two kinds of new-tech materials - carbon and silica - that are more useful and stronger than steel, plus a new kind of light bulb.

Reinvention or extinction, the choice is yours. Andrea Nierenberg joins Jim Blasingame to explain why, with the marketplace moving so fast, every person and business has to be in a constant state of reinvention.

Tom Asacker joins Jim Blasingame to the evolution of the marketplace, plus why innovation is a way of life not a means to an end.

Your customers will tell you all you need to know about innovating. Ken Tencer joins Jim Blasingame to reveal how discovering your customers' expectations will help you know how to create an innovative culture and strategy.