Dealing with unprofitable customers and unproductive employees. Olalah Njenga joins Jim Blasingame to discuss making adjustments with - and possibly firing - customers that won't let you be profitable and employees who aren't productive.

Here is one lesson to take from Big Business. Olalah Njenga joins Jim Blasingame to discuss reviewing your business’ key processes and practices to see if they still work both your customers and your business.

Kensho is a Budhist term meaning to see one’s true nature. Susan Steinbrecher joins Jim Blasingame to discuss how the illuminating principle of kensho can help you lead change, rather than just manage it.

Why is listening so difficult for humans? Cherié Carter-Scott joins Jim Blasingame to talk about how to practice one of the most powerful professional and managerial principles: listen more, talk less.

What do you know about interviewing job applicants? Beth Ross joins Jim Blasingame to discuss the important questions to ask job candidates so you make successful hiring decisions.

The marketplace is moving forward at warp speed – are you keeping up? Mary Cantando joins Jim Blasingame to discuss the perils of not updating your website and not utilizing social media.

Mary Cantando joins Jim Blasingame to discuss the futility of unfocused networking, plus demonstrating your values through volunteerism.

Want to find some low-hanging fruit? Ross Shafer joins Jim Blasingame to explain how to grow your business by taking customers away from competitors who still think they're operating in the 20th century.

Is your small business designed to deliver what customers want? Tom Asacker joins Jim Blasingame to discuss the fundamental elements of successful mall business design, especially delivering what customers want.

Blasingame’s 3rd Law of Small Business states, “It’s easy to start a small business, but it’s not easy to run and grow one.” Tom Asacker joins Jim Blasingame to say that achieving results in today’s complex marketplace requires you to be a professional manager.