Are you using communication technology options effectively? Beverly Inman-Ebel joins Jim Blasingame to talk about the rich array of communication technology we have, but how we still may be using it inappropriately, especially with customers.

Email is a business tool that has to be used properly. Beverly Inman-Ebel joins Jim Blasingame with tips and best practices on how to properly use email to communicate in a business environment.

Are you ready for the new search protocols? Philippa Gamse joins Jim Blasingame to recommend using social media and local search to overcome Google search changes that might hurt your small business.

Are you ready for web search results with Google editorial? Philippa Gamse joins Jim Blasingame to report on search changes Google is making to include contextual, and even what Jim calls "editorial" search, which could get creepy.

Don't disregard the power and impact of face-to-face communication. Darlene Price joins Jim Blasingame to reveal why high-tech communication tools will never replace the power of face-to-face.

Are you ready for a new class of prospect? Jim Blasingame reveals a new kind of influencer to your business he calls "users," who he says are also a new class of prospect you should get to know.

Are you ready for your mobile-ready customers? Jon Wuebben joins Jim Blasingame to talk about the importance of being relevant to prospects and customers who want to connect to businesses on their smart phones

YouTube has new rules about posting your videos. Kathy Perry joins Jim Blasingame to report on new scrutiny by YouTube on how you post and identify videos on their platform.

Don't click on that email just because it's from a big business you know. Kathy Perry joins Jim Blasingame to warn of "Big Brand Hijacking" by malicious spammers who make you think the email is from an organization you trust.

Watch for malware on your Facebook site. Kathy Perry joins Jim Blasingame to reveal how to watch for and identify malicious postings on your Facebook page that could create a lot of problems.