What are the upcoming online trends for retail in 2011? Adam Boyden joins Jim Blasingame to discuss online trends for 2011, including the impact of combining social media and local search.

Where is the Main Street marketplace going? Norm Brodsky joins Jim Blasingame to talk about some of the issues your Main Street business must address in order to adapt to the fast-paced changes imposed by technology and the Internet.

Does Google follow through on their philosophy to “do no evil?” Jeff Zbar joins Jim Blasingame to discuss the complications in optimizing your website for Google and how Google algorithms discern between good buzz and derogatory buzz.

Getting new customers from referrals is about one-third the cost of finding new customers from other sources. Joseph Jaffe joins Jim Blasingame to talk about the efficiency of gaining referrals from existing customers, plus maintaining customer relationships through online technology.

Customers not only want good value, but also peace of mind. Joseph Jaffe joins Jim Blasingame to talk about the customer service advantage small business has over large business, plus how to automate customer service to “Wow” your customers.

Your customers are increasingly expecting to connect with you online. Joseph Jaffe joins Jim Blasingame to discuss the direction the marketplace - read: customers - is moving, which is expecting more online service and connection.

Why is e-customer service a big deal? Jim Blasingame talks about what e-customer service looks like for a small business, including tips and best practices on how to make it a reality for your business.

Internet sales is growing in double-digits, annually, compared to brick and mortar sales. Jim Blasingame talks about why you should offer e-shopping on your website, whether you're B2B or retail.

What is the future of search engine optimization? Adam Audette joins Jim Blasingame to reveal the next level for SEO is local, social and mobile, plus how you can take advantage of the new Google priorities and tools.

Why is local search so important for small businesses? Adam Audette joins Jim Blasingame to discuss the power of local search for small businesses and how it is their way of dominating their place on the Internet.