Carlann Fergusson joins Jim Blasingame to reveal why the aspects of an employee’s beneficial capability that we like also likely come with traits that can be seen as not as beneficial.

Carlann Fergusson joins Jim Blasingame to reveal that on the other side of our great leadership traits are probably some less than desirable behaviors, and why we should be aware of them.

Karen Cortell Reisman joins Jim Blasingame to remind us that people buy from people they know, like and trust, so if you want to get more sales, build more quality customer relationships.

Diane DiResta joins Jim Blasingame to reveal some of the technological innovations that have impacted the discipline of delivering an effective presentation.

Diane DiResta joins Jim Blasingame to reveal why everyone in the marketplace should learn how to create and deliver a well-developed presentation or sales proposal.

Chip Bell joins Jim Blasingame to reveal more examples of how modeling Southern Hospitality traits will help you keep customers for life.

Chip Bell joins Jim Blasingame to reveal some of the fundamental customer care imperatives that are rooted in what’s called Southern Hospitality.

Kathy Perry joins Jim Blasingame to report on her recent trip to Iceland and Germany and what she could recommend about those two countries.

Rick Lepsinger joins Jim Blasingame to reveal several steps and practices to use when resolving and preventing conflicts, including know what’s important to the parties, finding common ground, and active listening.

Rick Lepsinger joins Jim Blasingame to reveal four conflict creators that seem to come up most often, including facts, methods, goals and values.