Janet Christy joins Jim Blasingame to tell stories about how companies attempted to deliver customer service and failed, because employees weren’t trained properly in how to deal with difficult situations.

Tim Berry joins Jim Blasingame to reveal how to identify, focus and deliver an offering to the market sector you have identified is most receptive to your business mode.

Tim Berry joins Jim Blasingame to reveal the second of three factors in strategic thinking, including an understanding of your market and what it bears for your business.

Tim Berry joins Jim Blasingame to reveal the three step approach to strategic thinking, including the first, which is the need to identify the single greatest thing that is unique about your business.

Jim Blasingame talks about how adjectives help you get to the productive truth, as you and your team pursue the power of brainstorming.

Dawn Fotopulos joins Jim Blasingame to talk about the roles of a CPA and growth consultant, and explain why you may need to employ both, so you can focus on your core competencies.

Dawn Fotopulos joins Jim Blasingame to give examples of when DIY – or idiot proof – accounting software has not been the right solution or strategic decision.

Tom Borg joins Jim Blasingame to reveal four key factors that will help you lead change, including admit, accept, adapt and taking action.

Tom Borg joins Jim Blasingame to discuss what goes into making brilliant decisions, including how to make those important high-risk decisions.

Rick Newman joins Jim Blasingame to report on his trip to the GOP convention preparations in Cleveland, and what he learned about that unique business activity.