Jim and Andrea talk about ways to keep customers close to your heart in order to keep them coming back. Andrea explains how a little extra research can go a long way.

Georgia takes on the immense task of teaching Jim how to be charming in business. Tune in to see if she is successful.

Andrea joins Jim on the show to talk about business development. She says looking at current customers and your relationships with them will help grow your business.

Ivan joins Jim to talk about his new book, "It's In The Cards", about the history, development, and deployment of the business card.

Jim and Ivan talk about using networking to build small businesses. They go on to discuss how most businesses plan advertising, but not word of mouth marketing. Ivan explains how important networking is.

Jim and Tom talk about successful businesses and their relationship to the public's perception. Since perception drives decision making, Tom talks about why businesses should focus on their customers and not themselves.

Ivan helps Jim discuss what it takes to be a small business owner. Ivan provides statistics on how small business' impact on the American economy, and they move on to talk about some of the key issues and options of entrepreneurialism. Ivan develops the franchise options available to prospective entrepreneurs.

Another great visit with the world's networking guru. Ivan begins the visit talking about what he calls "the cure for the common cold call." Ivan also introduces a referral method he calls VCP system. You're going to have to listen to find out what Ivan means by this. Don't worry, it'll be worth the time.

Ivan joins Jim to talk about important and successful techniques of networking, including something Ivan calls a Memory Hook, how they are born, and how to use them.

Ivan is the world's expert on networking, and he joins Jim for the first time to talk about the importance of word-of-mouth marketing, which is what happens when you network. One of the tools Ivan talks about is something he calls a Memory Hook, which is something you say that makes people remember you after you are out of sight. Ivan also discusses the three kinds of people in the marketplace, and something he calls "Cave dwellers".