How do you combine customer care practices with social media technology? Chip Bell and John Patterson join Jim Blasingame to discuss how to put these two activities together so that they are effective and seamless.

With so many new technologies and applications being created each year, how do you choose the best technology adoption plan for your business? Jeff Zbar talks with Jim Blasingame about how to made this decision and remind you that, as always, your customers have many of the answers.

Are you prepared to use the multiple media options available to connect with customers and build online communities? Christina Cavanagh joins Jim Blasingame how to talk about the evolving electronic communications environment and how to navigate it.

Adjusting to the power and challenges of new technologies is increasingly part of modern management. Alan Freedman joins Jim Blasingame to talk about how customers are adopting mobile technologies and what that will require of businesses that want to reach them.

How confident are you about your social media strategy? Chuck Martin joins Jim Blasingame to discuss recent research about how confident managers are about their companies' social media strategy. The news is not good.

Communicating as an expert is the key to your success, according to Diane DiResta, who joins Jim Blasingame to discuss why public speaking will become an increasingly important way to connect with customers.

Where we're going will be different from where we've been. Norm Brodsky and Jim Blasingame discuss how the next era in the marketplace will change and what small businesses will have to do to be competitive in this environment.

Think you've done all you can to find all of the prospects you can? Jeff Zbar says think again, as he joins Jim Blasingame to offer some tips and best practices on how to uncover old relationships by looking back through your email files for people who might have said "no" in the past.

Now you can shop and contribute to a favorite charity at the same time. JJ Ramberg talks with Jim Blasingame about how GoodSearch.com helps you do good while doing business. They also talk about current small business issues, such as health care and social media.

How do you blend your brand strategy with your social media strategy? Karen talks with Jim Blasingame about how to incorporate both strategies so that they complement each other and prepare your business to be ready for what customers will demand in the future.