Peter Sacco joins Jim Blasingame to talk about how we would behave if we knew others knew about how much and how we use the Internet.

Peter Sacco joins Jim Blasingame to talk about how dependent we’ve become, on so many levels, with the Internet and why we should consider if this is always a good thing.

Giovanni Coratolo joins Jim Blasingame to reveal how American businesses have achieved unprecedented carbon reductions but are still being vilified for not doing more.

Jay Baer joins Jim Blasingame to reveal a story about how one company turned their most outspoken unhappy customers into champions, advocates and quality partners.

Jay Baer joins Jim Blasingame to talk about how to neutralize online complaints by making sure you have banked a greater number of positive experiences.

Jay Baer joins Jim Blasingame to reveal tips and best practices on how to respond to online complaints in a way that turns them into positives.

Peter Meyer joins Jim Blasingame to reveal that when you ask customers the right questions about their experience expectations, you can produce emotional profit that drops to the bottom line.

Olalah Njenga joins Jim Blasingame to report on proposed changes that will require small businesses to change how they pay hourly and salaried employees.

Jim Blasingame reveals that the energy driving The Age of the Customer is from the new expectations of customers provided by the increased availability of information.

Gene Siciliano joins Jim Blasingame to reveal how markets, products, customers and prospects contribute to how your business will be valued in a sale.