Monday - June 03, 2013
What is the key to success? James Cusumano joins Jim Blasingame to reveal that the key to his success in five different industries was to find a way to stand on the shoulders of giants, who don't always look like giants.
When misaligned values become a mistake. James Cusumano joins Jim Blasingame to reveal some of the times he let money get in the way of his better judgment and how that turned into an expensive mistake.
Can regulations be causing our slow economy? Cam Fine joins Jim Blasingame to reveal how regulations aimed at big banks land on small banks and hurts their ability to serve small businesses, which hinders the U.S. economic recovery.
Are "Too Big To Fail" bank regulations hurting community banks? Cam Fine joins Jim Blasingame to reveal the details of how "Too Big To Fail" regulations aimed at big banks is making collateral damage of community banks and their small business customers.
A small business' best friend is a locally owned and managed community bank. Cam Fine joins Jim Blasingame to talk about how community banks have never stopped delivering relationship banking to America's small businesses.
Are you familiar with the the two-stage negotiation? Tom Anastasi joins Jim Blasingame to discuss a two-stage negotiation style, where a business owner run negotiations by another trusted person to ensure the best outcome.
Tom Anastasi joins Jim Blasingame to explain that deflection is a great negotation tactic when you don't exactly agree with an idea, plus ways to deflect such as repeating what a person says or suggesting a break.
Donald Hunter joins Jim Blasingame to explain that there has been a slight uptick in the real estate market and the impact that has on start-ups, plus why home equity is a good financing option for start-ups.
Donald Hunter joins Jim Blasingame to explain that start-ups need to do an assessment of their strengths and weaknesses to understand what each member of the team is bringing to the business.
Donald Hunter joins Jim Blasingame to discuss financing for start-ups and the importance of looking at the needs to the business to determine the best course of action, plus why your relationship with your banker should be a factor in financing decisions.
Tuesday - June 04, 2013
Olalah Njenga joins Jim Blasingame to discuss the hidden cost of hiring millennials, including training, mentoring, and coaching millennial employees who tend to crave structure and be project-minded, plus why millennials benefit from a mentor they can consistently plus into.
Without context, content is just noise. Olalah Njenga joins Jim Blasingame to continue their discussion on the hidden costs of hiring millennials, plus why it can be challenging for millennials to assimilate to today's workplace.
John Bradberry joins Jim Blasingame to explain that often ideas and innovations become commodities themselves, plus how to turn an idea into something valuable.
John Bradberry joins Jim Blasingame to explain that to make your idea successful, there must be a need that can be fulfilled with that idea, plus why you must be open to changing your idea.
John Bradberry joins Jim Blasingame to explain that to be successful over time, entrepreneurs must be prepared to reinvent themselves, plus how to maintain your commitment without being too rigid.
Jack Nadel joins Jim Blasingame to explain that opportunities today are greater than ever and that the first thing you should do as entrepreneur is to find a need and fill it.
Jack Nadel joins Jim Blasingame to explain that the best thing for the economy is more and better entrepreneurs, plus the differences between veterans leaving the service now and 65 years ago.
Be proud of your business accomplishments! Paul Casey joins Jim Blasingame to discuss celebrating your milestones as a source of free PR and to let you're customers know that you're successful.
Paul Casey joins Jim Blasingame to discuss myths about what it takes to sustain a successful business, including following your passion & the money will follow, entrepreneurs are huge risk takers, and competition is your enemy.
Paul Casey joins Jim Blasingame to discuss more myths about what it takes to sustain a successful business, including businesses fail because they are under-capitalized and businesses have to expand all the time to stay profitable.
Wednesday - June 05, 2013
Bob Sommers joins Jim Blasingame to explain that if your business does not have online reviews, you're not only invisible, but irrelevant, plus asking satisfied customers to post about their positive experience online.
Bob Sommers joins Jim Blasingame to explain that when it comes to asking for online reviews, make sure your customers know they're doing you a favor, make it easy for them to review, and let them know how you benefit, plus the best time to ask for a review.
Tamar Jacoby joins Jim Blasingame to explain that immigrant workers have a huge impact on small businesses, plus immigrant workers don't actually take jobs away from American workers.
to discuss the senate bill on immigration that will build a path to citizenship for some of the 11 million unauthorized immigrants already in the US.
Tamar Jacoby joins Jim Blasingame to discuss Obama's legacy and immigration reform and whether he will be willing to share credit with Republicans on such an important issue.
Cliff Ennico joins Jim Blasingame to discuss the Sellers' Conference for Online Entrepreneurs (SCOE), plus how Fulfillment by Amazon works and how Amazon is handling internet sales tax issues.
Cliff Ennico joins Jim Blasingame to explain that brick-and-mortar businesses are being impacted my internet sales and are pushing Congress to tax interstate commerce, plus the Marketplace Fairness Act and why there will be an increase of compliance burden on online businesses.
Monday - June 10, 2013
Jim Blasingame explains that if your business is operating in the Age of the Seller mentality, you may experience a disconnect from your customers who have Age of the Customer expectations.
Mike Ratchford joins Jim Blasingame to discuss marketing for small businesses by explaining that 20% of your customers are making 80% of your revenue and that you should market to those customers.
Is the economy going to have a good summer? Sam Norwood joins Jim Blasingame with this month's Tatum Survey that indicates the economy should have positive growth over the summer.
Sales cures all ills. Sam Norwood joins Jim Blasingame with this month's Tatum Survey that shows sales pipelines are growing and hiring may be on the rise on Main Street.
If the economy is growing, why isn't capital spending up? Sam Norwood joins Jim Blasingame with this month's Tatum Survey that indicates capital expenditures and borrowing are not up, even though sales and hiring are.
What's Apple's next great innovation? Adam Lashinsky joins Jim Blasingame to talk about the history of the success - and sometimes failures - of Apple, but how it has always been an innovator of exciting, category-of-one products.
Can Tim Cook maintain Apple's innovation momentum? Adam Lashinsky joins Jim Blasingame to predict how long Apple's new management has to prove it can innovate at the level it did under the late Steve Jobs.
There are six ways your customers are being influenced by mobile computing. Chuck Martin joins Jim Blasingame to reveal how mobile computing is impacting the behavior and expectations of your customers.
Your website is becoming more of a distribution center and less of a destination. Chuck Martin joins Jim Blasingame to reveal the expectations customers have about receiving information from you with their mobile smartphone.
Are you missing sales because you don't have a mobile strategy? Chuck Martin joins Jim Blasingame to talk about how millions of prospects are not available to any company that is not executing a mobile strategy.
Tuesday - June 11, 2013
How do you make decisions in your business? Jim Blasingame talks about the irony that a business works best in a democracy, but cannot work as a democracy, plus how to be a dictator without being a tyrant.
"What do you think?" Jim Blasingame reveals the magic four-word question that every business owner and manager should continually ask in order to operate between a democracy and a dictatorship.
What should be done with the leaker of the NSA information? C. Edmund Wright joins Jim Blasingame to discuss some of the recent scandals associated with the Obama administration, including whether the NSA leader is a traitor or a patriot.
Is the GOP defeating itself? C. Edmund Wright joins Jim Blasingame to reveal his ideas that the decline of the national Republican Party began in 1992 and continues due to the departure of the party elite from core conservative principles.
How did Romney lose the 2012 election? C. Edmund Wright joins Jim Blasingame to reveal that the factors that caused Romney to lose the 2012 election were born when the Republican Party departed from the principles o Reagan in 1992.
This entrepreneur helps other entrepreneurs. Kathryn Gibbs joins Jim Blasingame to reveal what caused her to start her own firm with a business model based on helping other small businesses get their financial management on track.
Are you managing with current financial records? Kathryn Gibbs joins Jim Blasingame to talk about the importance of managing your business with current financial records, plus her participation in the Small Business World Summit.
Do a better job of hiring and you won't have to do so much firing. Leigh Branham joins Jim Blasingame to discuss why patience and discipline is necessary to find, interviewing and hire the right person for the job.
Take the time to properly screen prospective employees. Leigh Branham joins Jim Blasingame to reveal some of the common pitfalls of the hiring process, including failing to do proper screening of prospective employees.
What if you hire and accountant personality to be a salesperson? Leigh Branham joins Jim Blasingame to reveal common hiring pitfalls, including failing to use personality profile tools to put the right people in the right assignment.
Thursday - June 13, 2013
Could your conversation skills use some improvement? Judith Glaser joins Jim Blasingame to reveal the three levels of conversational intelligence, plus the role that trust plays in connecting with the other person in the conversation.
Consider the three conversational intelligence levels. Judith Glaser joins Jim Blasingame to reveal why we have to be more intentional in order to accomplish the transformational level of conversation.
Consider tuning in to this resource during Small Business Week. Ruth King joins Jim Blasingame to talk about the schedule of events of her upcoming Small Business World Summit and why small business owners should tune in.
Small business marketing has gotten more complicated, but also more powerful. Ruth King joins Jim Blasingame to discuss the Small Business World Summit schedule that includes marketing and finance segments.
Focusing on HR and sales development. Ruth King joins Jim Blasingame to introduce her Small Business World Summit and some of the HR and sales components that will be discussed.
Consider these tech tools to grow customer loyalty. Kathy Perry joins Jim Blasingame to reveal some of the steps, tools and practices you can take to promote and grow customer engagement and loyalty.
You cannot afford to not have a mobile strategy. Kathy Perry joins Jim Blasingame to reveal the increasing demand for mobile search by prospects and customers and recommend tools and resources to help you get mobile optimized.
Are you willing to lose some privacy in order to either have more convenience or achieve an extra level of safety? Jonathan Zuck joins Jim Blasingame to talk about the fact that the privacy debate began with a commercial angle and now has grown to include government intrusion.
Is government collection of citizen digital records necessary for national defense? Jonathan Zuck joins Jim Blasingame to debate the merits and dangers of allowing the government to have access to the communication records of all citizens.
The dangers and advantages when Big Business and Big Government share Big Data. Jonathan Zuck joins Jim Blasingame to discuss the issues when government and businesses claim they're sharing Big Data for national security purposes.
Friday - June 14, 2013
How does a small business in the photo industry make the transition to digital? Todd Murphy joins Jim Blasingame to talk about the photographic industry's disruption by digital technology and how his company handled the conversion.
This company has thrived by committing to their niche. Todd Murphy joins Jim Blasingame to reveal how his company survived the Great Recession and is growing by staying focused on their niche position and sticking to that focus.
What's holding back the U.S. Main Street economy? Bill Dunkelberg joins Jim Blasingame with the NFIB report that shows small businesses are just barely more optimistic than last month.
How are the operating elements going for small businesses? Bill Dunkelberg joins Jim Blasingame with the NFIB report which indicates that sales, hiring and profits are still nothing to get excited about.
Why isn't Washington focused on America's chronic unemployment and underemployment. Bill Dunkelberg joins Jim Blasingame with the NFIB report that reveal that no on has an answer for the tens-of-millions of unemployed and underemployed
HR doesn't have to be as hard as small businesses make it. Suzi Lemen joins Jim Blasingame to talk about some of the best ways small business owners do a better job when it comes to the HR tasks every business has to perform.
Do you know the right questions to ask a prospective employee? Suzi Lemen joins Jim Blasingame to reveal the right interview questions to ask of an employee prospect, plus other hiring tips.
That's right! We now have smart diapers. Joel Barker joins Jim Blasingame to talk about the innovative path someone took to create a disposable that calls your cell phone when your baby has a wet diaper.
Could someone build the tallest building in the world in half a year? Joel Barker joins Jim Blasingame to report on how a Chinese company plans to prefab the tallest building in the world and erect it in 7 months, plus why this is a good idea.
How many batteries do you charge every week? Joel Barker joins Jim Blasingame to reveal how one innovator says we can cut wasted energy when charging batteries by 90% and save billions every year.
Monday - June 17, 2013
Are you ready to expand your communities? Leslie Grossman joins Jim Blasingame to talk about the principles of her new book, Link Out, including the most important one, which is to make your networking efforts about the other person first.
Now that you've created a network of communities, what do you do with them? Leslie Grossman joins Jim Blasingame with her new book, Link Out, and explain how to get your business ready to receive the benefits of having a robust network.
Americans have specific rights about government intrusion. Ralph Peters joins Jim Blasingame to discuss recent debate of of whether the government has crossing the line between our privacy and our security.
Is total safety worth lack of privacy? Ralph Peters joins Jim Blasingame to defend the NSA establishment, while Jim warns that the danger is not the NSA, but the politicians who may use our information improperly in the name of security.
What happens when Big Data and Big Government get together? Ralph Peters joins Jim Blasingame to talk about the potential dangers of allowing the federal government to have unfettered access to the private digital information of citizens.
Small is better in the 21st century. Marina Gorbis joins Jim Blasingame to reveal how the 21st century reverses the "big is better" notion and now actually favors the small and nimble.
Your business is increasingly influence by social structures. Marina Gorbis joins Jim Blasingame to introduce the concept of "socialstructure" and how this is influencing the way we attract customers and do business.
How important is the Summit between Obama and the Chinese premier? Ted Fishman joins Jim Blasingame to discuss the US-China Summit and whether anything substantial will come from it.
What does it mean for China to buy Smithfield? Ted Fishman joins Jim Blasingame to offer his thoughts and concerns about the trend of China to purchase U.S. companies, like the food producer, Smithfield.
The trade war between China and the U.S. is heating up. Ted Fishman joins Jim Blasingame to report on evidence that the trade war between the two great super powers, China and the U.S., is gaining momentum.
Tuesday - June 18, 2013
Are you taking advantage of paradoxes to solve problems? Kelle Olwyler joins Jim Blasingame to explain how to turn a dilemma into a trilemma, or even a quadlemma by using paradoxical thinking.
Don't avoid paradoxes, use them to your advantage. Kelle Olwyler joins Jim Blasingame to explain how paradoxical thinking can help you solve problems and improve working relationships.
When a multi-generation has to make brand changes. Pam Danziger joins Jim Blasingame to report on a family business that discovered it's traditional brand image wasn't working and what they did to fix it.
Does your business's execution match your image? Pam Danziger joins Jim Blasingame to report on how one family owned business executed in a modern way, but their image didn't reflect that, and how they fixed it.
Where will small business capital come from in the future? Doug Tatum joins Jim Blasingame to talk about how the capital marketplace is changing and where small businesses will get working capital in the next 20 years.
Is a private equity transaction in your future? Doug Tatum joins Jim Blasingame to report on the private equity industry as it relates to small business and to address what this sector will look like in the future.
Where will small business capital come from in the future? Doug Tatum joins Jim Blasingame to predict the various sources of capital that will likely be available to small business in the future, including how current sources will change.
Wednesday - June 19, 2013
He started with caps and evolved into futons. David Baron joins Jim Blasingame to catch up since his last visit on how he has handled significant changes that have faced his start-up, including losing a partner and changing products.
How to launch and test a new product line. David Baron joins Jim Blasingame to reveal the steps he's taking to launch a new product in a way that allows for customer feedback before a major investment is made.
The Founders warned us about too much government involvement in our lives. Scott Wheeler joins Jim Blasingame to talk about the scandals surrounding the NSA snooping into our privacy and whether it is really necessary.
Is it even possible to abolish the IRS? Scott Wheeler joins Jim Blasingame to talk about the challenges and the benefits of abolishing the IRS, including discussing alternative income taxation methods, like Fair tax and Flat tax.
The U.S. was founded to take control from a central government. Scott Wheeler joins Jim Blasingame to talk about how America has strayed from our founding principle of less government control and how we can restore that fundamental.
Celebrating fathers. Jim Blasingame to offer a tribute to fathers and reveal some of the ways it's harder to be a dad than it is to be a mother.
Why is the second term of modern presidents so challenging? Jim Blasingame to talk about the scandals of past presidents in their second terms, and compare them to the challenges of Barack Obama.
How long will the Fed pump money into the economy? Bob McTeer joins Jim Blasingame to discuss the FOMC meeting and whether they will announce any changes to monetary policy, including cutting back on the QE steps.
What will happen to the economy and small businesses when the Fed stops pumping money into Wall Street. Bob McTeer joins Jim Blasingame to address concerns that small businesses will be disproportionately harmed when the Fed pulls back QE.
Will Ben step down as Fed Chairman in January? Bob McTeer joins Jim Blasingame to predict that Ben Bernanke will step down as Fed Chairman in January 2014, and also to predict who his successor will be.
Thursday - June 20, 2013
Are you loving up your customers? Mary Cantando joins Jim Blasingame to reveal the power of finding out what your customers love, how to find that information and how to use it
What if your customers loved you? Mary Cantando joins Jim Blasingame to reveal tips and best practices that you can do to cause customers to love you, including becoming a devoted customer of theirs by buying their stuff.
What are you doing to insure your business's sustainability? Jack Uldrich joins Jim Blasingame with best practices on how small business CEOs use visioning to develop a strategy that produces long-term sustainability of the company.
Use the AHA method of leading change. Jack Uldrich joins Jim Blasingame to talk about how to use the AHA method of experimentation to lead change, including awareness, humility and action.
Do you spend more time telling or asking? Jack UIdrich joins Jim Blasingame to reveal that one of the keys to success as a small business CEO is to demonstrate curiosity and ask more questions than you provide answers.
Are you stuck with the wisdom that just happens as you live your life? Prasad Kaipa joins Jim Blasingame to reveal that wisdom can, in fact, be acquired if you can become introspective about your behavior and performance.
Can wisdom be found in selfless service? Prasad Kaipa joins Jim Blasingame to reveal how subordinating your self and contributing your time at least occasionally can lead to the acquisition of wisdom.
Do you know the difference between a suspect and a prospect? Joanne Black joins Jim Blasingame to reveal how the rules have changed with regard to getting sales leads that are likely to turn into qualified prospects.
How good are you at getting referrals? Joanne Black joins Jim Blasingame to reveal the heightened role referrals are playing at getting in front of the right decision-maker so you can qualify a lead to determine if they are a prospective customer.
How are you using technology to get referrals? Joanne Black joins Jim Blasingame to reveal some of the ways technology has been good and bad for getting more referrals, and how to take advantage of the good and avoid the bad.
Friday - June 21, 2013
Are you focused on the right things? Tom Asacker joins Jim Blasingame to talk about why CEOs must make sure that what they believe about the future is based on what the future holds, not what we wish it will look like.
What informs your choices for your business's future? Tom Asacker joins Jim Blasingame to talk about why the choices we use to make business decisions should be heavily weighted on what informs customer choices,
Is the Constitution in peril from the Supreme Court? Gerald Walpin joins Jim Blasingame to talk about the historical relationship between the U.S. Constitution and the Supreme Court.
The Supreme Couirt's unprecedented Obamacare decision. Gerald Walpin joins Jim Blasingame to discuss the unprecedented role Chief Justice Roberts took in the Supreme Court's decision of Obamacare, and other assaults on the Constitution.
Should the Constitution be an evolving document? Gerald Walpin joins Jim Blasingame to discuss how the Supreme Court should not use the Constitution as an evolving reference, but a strict guide.
If you need more business, get more referrals. Lois Geller joins Jim Blasingame to talk about how referrals have always been important, but now are essential to dependable business growth.
Do you know how to engage a marketing company? Lois Geller joins Jim Blasingame to reveal tips and best practices to use when deciding to hire a marketing firm to help you grow your business.
What's behind Colombia's economic progress? Tim Berry joins Jim Blasingame to reveal how the country of Colombia is making great economic progress because they embraces entrepreneurship and free trade.
Do we need to do a better job of defining the profile of a start-up? Tim Berry joins Jim Blasingame to talk about his efforts to support entrepreneurship globally by helping start-ups get the education, support and capital they need.
Why is entrepreneurship so important? Tim Berry joins Jim Blasingame to reveal the power of entrepreneurship as a force that is the primary driver of economic growth in any country, and whose greatest enemy is government policies.
Monday - June 24, 2013
Do you test prospective employees before you hire them? Steven Little joins Jim Blasingame to talk about the reasons and procedures of testing of prospective employees, including for cognitive and personality profiles.
How often do you provide performance reviews for employees? Steven Little joins Jim Blasingame to offer tips and best practices on how to conduct employee performance reviews, including how often and on what topics.
Main Street America looks different in the 21st century. Steve Martin joins Jim Blasingame to report on the American landscape he saw from his train window in a cross-country trip, including the impact on those local marketplaces.
The economy is changing fact, are you? Steve Martin joins Jim Blasingame to report on the evolving expectations of your customers and talk about what small businesses have to do to remain relevant, not just competitive.
Operate profitably and retain profits for maximum sustainability. Steve Martin joins Jim Blasingame to talk about the power of retained profits when it comes to preparing your company for the future.
Benjamin Franklin warned that trading liberty for security will get you neither. Jim Blasingame talks about what he says is the national debate question of our lifetime: Which is more precious to us: Liberty or security?
Why isn't the Main Street economy setting records, like Wall Street? Jim Blasingame reports on how Fed policies are driving Wall Street to record highs but is not helping the Main Street economy, which may be in danger of having a lost decade.
What is the difference between a whistle blower and a traitor? Rich Galen joins Jim Blasingame to talk about the case of Edward Snowden, the NSA contractor who is leaking U.S. national security, and whether he has support from co-conspirators.
Shouldn't Americans have more imput into how much liberty we give up for security? Rich Galen joins Jim Blasingame to debate the question of where citizens draw the line with government on the impingement of liberty in the name of national security.
Whether to torture or whether to trespass in our digital lives, both violate our values. Rich Galen joins Jim Blasingame to debate the question of whether there is a values connection between the government using torture and the practice of digital trespass.
Wednesday - June 26, 2013
Are you sure your customer service is delighting customers? Steve Curtin joins Jim Blasingame to talk about the epidemic of poor customer service, why it's happening and offer tips on how to make sure your company isn't guilty.
Put these customer service tips to work and get more business. Steve Curtin joins Jim Blasingame to reveal his seven simple steps that will help you deliver service excellence and guarantee customers will come back and tell others.
For decades, the government has paid farmers not to plant crops. Burt Folsom joins Jim Blasingame to talk about the history of farming subsidies, how they have never worked and why we can't seem to get rid of them.
The Obama administration isn't the first to snoop on Americans. Burt Folsom joins Jim Blasingame to provide historical context to the government snooping on its citizens, which still does't make it less problematic.
President Obama wouldn't be the first to use the IRS for political purposes. Burt Folsom joins Jim Blasingame to report on historical examples of how presidents have used the power of the IRS as a political tool.
Do you know how to be an active listener? Jim Ballard joins Jim Blasingame to reveal the difference between hearing, listening and being an active listener, and why the latter is so powerful.
The way to connect with customers and employees is with active listening. Jim Ballard joins Jim Blasingame to talk about the benefits of active listening with both customers and employees, including examples of how to do it.
It looks like higher interest rates are on the way. The Rick Newman joins Jim Blasingame to talk about some of the issues that higher interest rates could present to an economic recovery that continues to struggle.
Wall Street is the tail that's wagging the economy''s dog. Rick Newman joins Jim Blasingame to talk about Fed policies and government policies have put how the financial markets at odds with the Main Street economy and small businesses.
President Obama says climate change is the threat of our lifetime. Rick Newman joins Jim Blasingame to debate the failed energy policies of our government and the ideological obsession on climate change by President Obama.
Thursday - June 27, 2013
Would you like to solve you ongoing cash problems? Bob Prosen joins Jim Blasingame to reveal how to create a culture of profit which will in time solve your cash challenges and create success sustainability.
Are you hiring people who can help you create profits? Bob Prosen joins Jim Blasingame to reveal five characteristics you should hire for if you want to create a culture of profitability.
Have the Fed's depression-preventing policies gone too far now? Mike Menzies joins Jim Blasingame to report on the importance of the Fed's monetary policies after the 2008 financial crisis and debate whether they should now end.
How excesses by mega-banks cost Americans $20 trillion. Mike Menzies joins Jim Blasingame to report on the damage that was done to all Americans when the government bailed out Too Big To Fail Wall Street mega-banks.
Are small businesses asking community banks for loans? Mike Menzies joins Jim Blasingame to the challenges community banks and small businesses are having growing their business and the economy.
Is the current immigration bill coming from the Senate good legislation? Tamar Jacoby joins Jim Blasingame to report on details of the Senate immigration bill created by the "Gang of Eight", which will be sent to the House.
Will the E-verify program in the new immigration bill be different? Tamar Jacoby joins Jim Blasingame to report on the e-verify, border security and amnesty components of the immigration bill the Senate is sending the House.
Is Big Data a creepy intrusion or a handy tool? Ramon Ray joins Jim Blasingame to reveal the definition of Big Data and discuss the good, bad and ugly ways it is collected and deployed in the marketplace.
Should your small business create a Big Data strategy? Ramon Ray joins Jim Blasingame to explain how a small business can use technology to manage information you already have to create a Big Data strategy and grow sales.
It's time to build and execute your Big Data strategy. Ramon Ray joins Jim Blasingame to encourage small businesses to start mining the information they have on customers and use it to create a Big Data strategy that helps you serve them better.
Friday - June 28, 2013
How much do you focus on the only thing that makes customers come back? Janet Christy joins Jim Blasingame to talk about the power of delivering a great customer service experience by using negative examples.
Want to know how not to treat customers? Janet Christy joins Jim Blasingame to reveal some of the things small businesses do to make sure customers don't want to come back.
Does your ethical behavior have a price? Gary Moore joins Jim Blasingame to report on a study that shows that even good people are more likely to alter their ethical behavior if there is money involved.
When our institutions are guilty of financial corruption. Gary Moore joins Jim Blasingame to talk about institutional financial corruption, like the kind Pope Francis is trying to clean up at the Vatican.
What ethical standards do you hold dear? Gary Moore joins Jim Blasingame to reveal ethical standards that have been used for centuries and how to move capitalism in that direction.
How is your relationship with your employees? George Hathaway joins Jim Blasingame to talk about how to get more out of your team by being a better boss by becoming a better person.
How do your employees think you regard them? George Hathaway joins Jim Blasingame to reveal the benefits your company can accrue by merely demonstrating to employees how much you value them.
How do you know you're not hiring a troublemaker? Ellen Rohr joins Jim Blasingame to reveal what a troublemaker employee looks like, how they create problems and how t avoid hiring them.
All troublemakers aren't bad employees. Ellen Rohr joins Jim Blasingame to reveal how to differentiate a troublemaker who will become a problem employee from a high-energy performer who needs a strong manager.
Do you know the difference between a high-performer and a high-maintenance employee? Ellen Rohr joins Jim Blasingame to with tips on how to weed out the troublemaker employee candidates and find the high-performers.
