When you talk with your staff, do they get what you're telling them? Valerie Sokolosky talks with Jim Blasingame about three things to remember when you're trying to get your message across effectively.

How do you effectively communicate difficult news? Karen Cortell-Reisman talks with Jim Blasingame about four critical things to think about before delivering bad news to customers, employees, vendors, and even family.

How do we discuss controversial issues successfully? Debra Fine talks with Jim Blasingame about how to have a conversation by asking questions first , and then stating your opinion later.

Do you ever babble? Bob Matha and Jim Blasingame talk about how to make sure you're communicating and not babbling. They offer some specific tips on how to connect more and babble less.

What are the three most important things in successful management? Bob Kustka joins Jim Blasingame with the answer, which he says is communication, communication, communication. Any questions? Listen in as these two provide some valuable communication tips and tools, like what Jim calls, "the magic question."

Sure you're talking to your customers, but what are they hearing? Beverly Inman-Ebel talks with Jim Blasingame about how to make sure your messages to customers and employees are landing with a memorable impact.

Can you turn conflict into strength? Diana McLain Smith talks with Jim Blasingame about how to think of conflict as a potentially positive situation, if it can be channeled and developed properly. They also talk about how to look at various contributions to a meeting in a three dimensional way.

Is effective communication an art or a science? Pamela Perkins joins Jim Blasingame to explain why she thinks it's both, and offers some valuable ideas on both the art and science of good communication in our small businesses.

Are you missing public relations (PR) opportunities for your small business? Al Martin talks with Jim Blasingame about how to identify PR opportunities and how to get them distributed to the right media.

Could you deliver a speech, if you were asked? Beverly Inman-Ebel and Jim Blasingame provide a few perspectives and valuable tips about delivering a speech for non-professional speakers.