Category: Communicating
Phyllis and Jim continue their series on word choices and verbal mistakes that we make.
Steven joins Jim to talk about being honest with our customers and employees.
Steven talks with Jim about the important role that communication plays in growing a small business.
Karen joins Jim to talk about what she calls the naked truth about selling, specifically how our baggage sometimes holds us back and how to get rid of it, or at least minimize it.
Debra talks with Jim about her concern that telecommunications advances may actually be the end of the art of conversation. What could that mean to your relationships with customers?
Tom talks with Jim about the research he's conducted on the impact friendships in the workplace have on the ultimate success of the people and the organization.
Renee talks with Jim about the importance of the voice in successful customer service.
Steven joins Jim to talk about the most effective ways to use email, as well as some of the mistakes we make.
Lara talks with Jim about how to overcome differences in the marketplace by using what she calls the "Titanium Rule."
Pam and Jim talk about how to make sure your organization isn't creating its own gridlock.
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