Arky Ciancutti joins Jim Blasingame to discuss the efficiency and profitability of making customers stay with you more because of trust than how much they love your products.

Barry Moltz joins Jim Blasingame to reveal how a small business CEO must plug in to the sales process at a higher level than the sales team.

Barry Moltz joins Jim Blasingame to reveal why you must be your business’ best salesperson, even if you have a managed sales force.

Pam Danziger joins Jim Blasingame to reveal some of the lessons small businesses can learn from Amazon, including how to tie customers to you long term.

Cliff Ennico joins Jim Blasingame to reveal some of the steps you can take to neutralize negative online reviews, including having many more positive reviews.

Bill Schley joins Jim Blasingame to reveal that the fundamentals of getting your brand message out to consumers haven’t changed, only the delivery system has, and that you must make your brand stand out with specific messaging.

Tom Asacker joins Jim Blasingame to reveal the challenges of meeting customer expectations and the role that creativity plays in helping you prevent them from leaving you.

Bob Negen joins Jim Blasingame to discuss how he makes decisions about his business by first asking “what would my customers want?” and then proceeding as indicated.

Bryan Mattimore joins Jim Blasingame to reveal what you can learn from how companies like Zappos and Ritz-Carlton used their special approach to customer service excellence to drive value for their shareholders.

Bryan Mattimore joins Jim Blasingame to reveal how being creative in how you serve customers is really the only way to differentiate your business from every other one, large and small.