Cliff Ennico joins Jim Blasingame to reveal some of the steps you can take to neutralize negative online reviews, including having many more positive reviews.

Bob Negen joins Jim Blasingame to discuss how he makes decisions about his business by first asking “what would my customers want?” and then proceeding as indicated.

Grant Leboff joins Jim Blasingame to reveal how to use charm as a way to price and build customer loyalty with your products, especially how to talk with customers.

Chip Bell joins Jim Blasingame to reveal customer expectations about solving problems, which is that they don’t expect you to be a miracle worker, but they expect you to act like you give a darn about their problem.

Chip Bell joins Jim Blasingame to discuss how to think about customers who come in with a problem, how to treat their problem like a gift, and then turn them into a customer you can’t run off.

Bryan Mattimore joins Jim Blasingame to reveal what you can learn from how companies like Zappos and Ritz-Carlton used their special approach to customer service excellence to drive value for their shareholders.

Bryan Mattimore joins Jim Blasingame to reveal how being creative in how you serve customers is really the only way to differentiate your business from every other one, large and small.

Jim Blasingame reveals the awesome leverage of cloud computing, and how we use it to great advantage in every way but one, the handshake.

David Rodriguez joins Jim Blasingame to reveal how his company, Marriott, defines corporate culture and how they use theirs to the advantage of employees and customers.

Chip Bell joins Jim Blasingame to reveal customer expectations about solving problems, which is that they don’t expect you to be a miracle worker, but they expect you to act like you give a darn about their problem.