A recent poll of big company employees wasn't good news. Michael Stallard joins Jim Blasingame to report on a recent survey of big business customer service employees where only 8% recommended their employer.

What does it cost to reject The Age of the Customer shift? Jim Blasingame reveals that the only thing that costs more than converting to Age of the Customer practices is not converting.

Part of strategic planning for a CEO is sustainable profitability. Steve Martin joins Jim Blasingame to talk about the CEO's role of creating the business strategy that produces sustainable profits.

Cash and profit--you have to have both. Steve Martin joins Jim Blasingame to discuss the role that cash management and profitability has on the short and long-term success of a business.

Effective thinking is positive, evaluates risks and uses intuition. Bob Fischer joins Jim Blasingame to reveal three more of the Six Hats Thinking method, including staying positive, is honest about risks and values intuition.

Be a better strategic thinker with focus, facts and finding alternatives. Bob Fischer joins Jim Blasingame to reveal the first three hats of the Six Hats Thinking method, including staying focused, discovering ;the facts and considering alternatives.

Are you open to alternative thinking methods other than your own? Bob Fischer joins Jim Blasingame to reveal how parallel thinking methods, like Six Thinking Hats, can improve the performance of your organization.

If you know you'll be redeemed if you mess up, it's easier to be honest. Steve Mundahl joins Jim Blasingame to reveal the power of redemption as a management tool both for the top leaders and others.

Are you capable of outing yourself when you mess up as a leader? Steve Mundahl joins Jim Blasingame to encourage authentic leadership that calls out when a mistake is made and demonstrates honesty with the organization.

Is your business relevant to your customers? Beverly Inman-Ebel joins Jim Blasingame to talk about some of the powerful messages of relevance she found in Jim's new book, The Age of the Customer.