How much of your business comes from referrals? Olalah Njenga joins Jim Blasingame to reveal three more of her "Must Do" marketing jobs, including getting referrals, what is working and what's not, and be sure to have fun.

Do you know who your best customers are? Alan Maites joins Jim Blasingame to talk about differentiating between your best customers and prospective new ones and how to focus on both.

Customer loyalty is created by attention to expectations. Alan Maites joins Jim Blasingame to talk about how to foster customer loyalty by continually asking what they want, how they want it and then delivering that.

How is your business matching wits with customers and prospects? Alan Maites joins Jim Blasingame to talk about how small businesses have to think and act in order to meet the expectations of today's savvy shopper.

What are you doing to support your top sales people? Skip Miller joins Jim Blasingame to discuss some of the things you can and should do to make sure your sales horses are the most effective and motivated.

Prospect as high in the organization as you can. Skip Miller joins Jim Blasingame to reveal why its always best to approach a new prospect as high in the organization as possible and talk about ideas and vision, not features and benefits.

Why do sales organizations waste so much of January? Skip Miller joins Jim Blasingame to talk about the fact that the best way to have a good year is to get started selling early in January.

Has marketplace changes made selling different? Mike Stewart joins Jim Blasingame to discuss how technology has changed sales calls, but also how relationship selling will always be successful.

Successful sales people conduct pre-call preparation. Mike Stewart joins Jim Blasingame to reveal how to maximize the success of a sales call by doing a pre-call checklist.

Is your sales force focused only on transactions or developing relationships? Mike Stewart joins Jim Blasingame to discuss motivating your sales force to drive sales by developing relationships.