Customer care excellence can best be accomplished when companies look at themselves from the customer's perspective. JoAnna Brandi talks about this with Jim Blasingame, including training all employees about how to serve customers with their perspective in mind.

How has the travel industry and travel agency services evolved over the past dozen years. Gary Murphy talks with Jim Blasingame about these topics and says that even thought travel is currently off, travel agents are making a comeback.

Someone is buying something from somebody right now; it might as well be you. Mike Stewart joins Jim Blasingame to talk about how to get your share of the sales that are happening, even if it's not as much as you would want. They also talk about what selling is going to look like in the future.

Should you add video to your website? Joyce Weiss says absolutely, especially with customer testimonials, and she joins Jim Blasingame to reveal the technology, plus offer tips and best practices to help you energize your online strategy.

Want to know how to acquire high quality prospects and grow sales with virtually no expense? Referrals. They're golden, according to Rob Jolles, who joins Jim Blasingame to discuss valuable tips and best practices to help you get more referrals from your existing customers.

Will customer care look different in the future? John Patterson and Chip Bell think it will, as they speak with Jim Blasingame about the how much loving up our customers will change as we move into the next era of the marketplace, including e-customer service.

According to Bob Kustka and Jim Blasingame, a simple "Thank you" to customers could be the silver bullet that brings a customer back. And yet, these two words are too often not part of the conversation. Bob and Jim talk about this missing element and how and why it must be part of your small business customer care strategy.

How can you use social media in a small business export strategy? Doug Barry explains with Jim Blasingame about how to use this tool to find foreign buyers and develop relationships with them, in conjunction with other due diligence tools.

Don't let bad breath derail your sales strategy. Breath expert, Dr. Harold Katz, joins Jim Blasingame to talk about the causes of halitosis and a number of tips on how to keep your breath fresh.

What is on the mind of small business owners today? Pamela Springer talks with Jim Blasingame about the most pressing issues small business owners are facing, including how to do more with less, and the best ways to connect with prospects and stay connected with customers.