Can you actually find success in a simple "Thank you"? Jeff Zbar and Jim Blasingame agree that showing customers appreciation is one of the most important success strategies. So, why isn't it done more often?

Growing sales even in a slow economy can happen, according to Brad Huisken, as he talks with Jim Blasingame about getting out of our own way and reinstalling the right attitude in our organizations.

Why you should build an online customer community platform. Rick Maurer and Jim Blasingame discuss why you should create this kind of a customer network, in parallel to the ones you build on popular social media platforms.

How can being introverted actually be a good thing in the marketplace? Patricia Weber and Jim Blasingame talk about the traits of an introvert, including some that are not productive, and how being introverted could actually be an advantage.

The answers to your future success may be right in front of you, but you won't get out of your own way, says Ziad Khoury, as he tells Jim Blasingame. You may not need to spend more money to get more sales, you might just have to discover the opportunity your missing with existing customers.

Understanding the recent economic impact on the different generations is critical to the survival of your small business, says Jim Blasingame, as he identifies how the coming recovery will influence the way people do business with us.

How customers want to be reached and served will be different in the future, and Alan Maites explains to Jim Blasingame what that will look like, by revealing the "Five Cs" of customer connection. Alan also reveals a bonus sixth "C" at the end. This is really good stuff.

How will small businesses reach customers in the future? Kirk Cheyfitz and Jim Blasingame talk about this question and answer it by discussing the relevance of social media to your small business and how to blend this new community building activity with traditional marketing resources.

It's time to prepare your small business for 2010 and Jim Blasingame offers some insights, tips and best practices that will help you, including working with customers, your banker and other operational areas.

Why do sales people lie to customers? Why do customers lie to sales people? Can you find ROI in honesty? Steven Gaffney joins Jim Blasingame to discuss the return on an investment of being honest with customers.