How relevant is face-to-face contact in world gone mad over social media? Jeff Zbar and Jim Blasingame discuss why you should integrate all connection options, including in-person meetings, into your market strategy.

What will it take to be successful in sales in the future? Jay Mincks talks with Jim Blasingame about how he is leading his sales and marketing teams to find success in the coming years, including focusing on the customer and building trust.

One of the most powerful business skills is just knowing when to shut up. Rick Maurer and Jim Blasingame talk about how to do this, when to do this and offer several scenarios of how shutting up can make a difference.

What's the difference between customer service and customer care? Jim Blasingame makes the distinction between these two terms, why it's important to know the difference and explains how to train your employees how to practice both.

What are the issues older managers have in training younger staffers on the importance of meeting with customers face-to-face? Joseph Meuse talks with Jim Blasingame about his experience with motivating his people to get out of the office.

How your brain handles multi-tasking is an important things to understand, according to David Rock who joins Jim Blasingame to talk about how to overcome distractions and working smarter all day.

Celebrating customers during customer service week. Bob Negen and Jim Blasingame talk about the value of high quality customer care, including comparing the value of a transaction to a long-term relationship.

Create non-negotiable standards for sales and service. Brad Huisken discusses with Jim Blasingame how to develop, train and execute on these minimum standards for performance when working with customers in sales and follow-up service.

Is having face-to-face meetings becoming a lost art? Have older professionals forgotten something the younger folks have never mastered? Jim Blasingame poses this question and then offers a number of tips on how to initiate, plan and conduct a successful meeting.

The words we use matter. What we say and how we say it matters, according to Ruth Sherman, who joins Jim Blasingame to talk about why it's important to learn how to use words that best convey what we want to accomplish.