Josh and Jim talk about how to make your company an employer-of-choice by creating an environment where you have engaged employees.

Skip and Jim talk about how to connect more with what customers want in order to serve their customers and less on what your company wants to sell.

Paul and Jim talk about how to find out if your customers are satisfied or committed, and what to do when you find out that information.

Doug joins Jim to talk about his recent trip to Thailand and expert opportunities there, followed by how the U.S. Commercial Services can help U.S. small businesses sell abroad on the Internet.

Steve talks with Jim about what it takes to manage great salespeople.

Mike and Jim talk about getting to the heart of the sale by discovering what's the most important thing on your prospect's mind. Mike says "discovery is the heart of the sale."

Joanne joins Jim to talk about the truth about cold calling. Hint: there's a better way to sell.

Lance joins Jim to talk about what it takes to train salespeople to be successful in the 21st century. Some things haven't changed and some have.

Don and Jim talk about why salespeople should get excited when they hear an objection, and what to do when you it happens.

Jack and Jim talk about how a small business should bring a sales manager on board -- what to do and what NOT to do.