Mike and Jim talk about why it's important to be direct with our salespeople in telling them what we expect of them, and then how to hold them accountable.

George joins Jim from Office Depot's 1,000th store in North America. They talk about how retail has changed over the past 20 years, why it's important to use milestone events as a way to gain PR, and at least two reasons why giving back to the community is good business.

Brian and Jim talk about how to tap into the psychology of selling, including the importance of believing in yourself, setting goals, and being creative.

Don and Jim talk about the importance of being able to close the sale, as well as how to do it.

Dave is just back from a trip to Russia, and he brings a report on what things look like there for small businesses. He and Jim go on to talk about how and why you would ever need to fire a customer.

Brad and Jim talk about more of the keys to success in selling, especially networking and getting referrals.

First time on the show for Rochelle, she and Jim discuss key sales training points, beginning with how to close for an appointment.

Skip and Jim share their ideas about the critical issue of prospecting, including how to do it in the 21st century.

First time on the show, David and Jim discuss things small business owners should know when hiring and working with consultants.

Sam reports on the 2005 Miller Heiman sales effectiveness study which indicated that many companies, while currently successful could not explain why.