As we break our businesses out of coronavirus hell, there will be changes, but just as your computer has default settings, so does operating a business in the marketplace. Restart with a reboot to ... » More

The anxiety every small business owner is justified in having right now, betrays an essential entrepreneurial trait: pathological optimism. That's why "surviving is winning” is a fundamental attitu... » More

Beyond what your small business customers need, there are things they also want. Your success depends on discovering what that is, deliver it, and charge for it. » More

As the CEO of your small business, it's your job to prepare for being impacted by the next Black Swan – whether local or global – and develop a contingency plan. Are you ready? » More

Instead of making New Year's resolutions that may not stick, why don't you cut your business some SLACC, a Strategic Look At Critical Components, which contain the three elements essential for effe... » More

Growing up on a farm provided many valuable lessons that have transferred beautifully to my life in the non-farming marketplace. Here are four of those timeless lessons. » More

Each New Year deserves to have the maximum opportunity to be successful, so have the discipline to set up your New Year for a clean and fast start, while pushing the current year over the goal line... » More

This is the final installment of Jim's 3-part series revealing the answers to small business's five financial mysteries. In this article, you'll get a better handle on how to manage your cash, acco... » More

Do you know the difference between profit and cash? If you don't and you think you could use a little help with your financial management, read on. This could be just what you need. » More

For most of the 20th century, Americans enjoyed what Jim Blasingame calls The Golden Age of Customer Service. Sadly, based on recent research, it appears we're in the Plastic Age. » More