Use these two extra filters to handle bad news. John Harrison joins Jim Blasingame to reveal two additional filters you can employ to deal with uncertainty, including getting back to the basics, and taking an aggressive approach.

How does Paula Deen come across to a black American? John Harrison joins Jim Blasingame to share his perspective, as a black American, about how he thinks about what Paula Deen said and how she then handled herself.

What is your personal leadership capability? Terry Pearce joins Jim Blasingame to reveal four personal leadership skills, including sharing context, having vision, being trustworthy and committing to action.

Could a small business step on a PR nightmare like Paula Deen did? Catherine Kaputa joins Jim Blasingame to reveal how a small business could find themselves in a PR nightmare like Paula Deen, and how to prevent it.

How did Paula Deen's empire crash down around her? Catherine Kaputa joins Jim Blasingame to talk about the issues around the brand value disaster that happened to Paula Deen, and what she could have done differently.

Do you have trouble with face-to-face networking? Debra Fine joins Jim Blasingame to reveal her networking strategy of turning the process into a series of tasks to make sure you meet the people you need to meet.

The way to connect with customers and employees is with active listening. Jim Ballard joins Jim Blasingame to talk about the benefits of active listening with both customers and employees, including examples of how to do it.

Do you know how to be an active listener? Jim Ballard joins Jim Blasingame to reveal the difference between hearing, listening and being an active listener, and why the latter is so powerful.

Do you spend more time telling or asking? Jack UIdrich joins Jim Blasingame to reveal that one of the keys to success as a small business CEO is to demonstrate curiosity and ask more questions than you provide answers.

Are you ready to expand your communities? Leslie Grossman joins Jim Blasingame to talk about the principles of her new book, Link Out, including the most important one, which is to make your networking efforts about the other person first.