Three steps that can restore trust. Steven Gaffney joins Jim Blasingame to reveal specific steps you can take when trust is broken, including acknowledgement and consequences.

What causes someone to fail the trust test? Steven Gaffney joins Jim Blasingame to reveal what would cause someone to break their trust with you and help you establish an environment where they feel safe to tell the truth.

Sharing control and accomplishing excellence is not easy. Ed Kopf joins Jim Blasingame to talk about examples of how people work together and seek excellence in spite of their egos.

Do you allow others influence your day in a negative way? Kay Potetz joins Jim Blasingame to reveal tips on how to protect your personal power and energy from nattering nabobs of negativism.

Be self-aware of how you allow others to impact your life. Kay Potetz joins Jim Blasingame to encourage you to stop letting the behavior of others drain you of your spirit, energy and focus.

Engage your audience with metaphors and compelling ideas. Diane DiResta joins Jim Blasingame to reveal the power of compelling language and metaphors when you want to have your message remembered.

Become more effective by telling more stories. Diane DiResta joins Jim Blasingame to encourage you to become a better storyteller in order to connect with customers and audiences in a lasting way.

Use your own words to communicate with people. Janet Christy joins Jim Blasingame to encourage you to be original in all of your marketing and presentation efforts, even if you hire a ghost writer.

When you're using words, less is better. Janet Christy joins Jim Blasingame to encourage you to use an economy of words when speaking as well as writing copy for marketing messages.

Do you sometimes fail to have quality conversations? Beverly Inman-Ebel joins Jim Blasingame to help you maximize your conversations by having a purpose, find and answer a need, and follow-up on the opportunity.