Jim and Jack talk about customer care where the rubber meets the road.

Lois joins Jim to talk about the power of "thank you."

Ron joins Jim during Customer Care week to spend some time on how to better take care of customers.

Jim and Joanna talk about "Customer Service Week", a nationally recognized week focused on customers. They discuss the difference between customer service and customer care.

Jack is a living example of how to take care of your customers, and he joins Jim to share his very successful method of making customers keep coming back.

Lois joins Jim to talk about gaining and maintaining customers. Lois talks about contacting customers and keeping up with them to retain them. She tells jim how to add 25% to your bottom line just by retaining customers.

Jim and Ron talk about how overcomplicating things can take away from customer care.

Jack joins Jim to talk about "hugging" your customers. They discuss how to develop relationships with customers that make them feel special.

Mark joins Jim to share the importance of educating employees instead of training them. Mark explains the difference between educating and training.

Ben joins Jim to talk about how customers want to have relationships with the businesses they do business with. Knowing this, they talk about how to develop relationships with customers to create loyalty.