Jeff Zbar joins Jim Blasingame to discuss some of the ways to let customers know you appreciate them during the holidays, including some that don’t include the customer getting anything.

Bryan Mattimore joins Jim Blasingame to reveal why your connection to customers is your best source of market research information, but it has to be conducted without your bias.

Bryan Mattimore joins Jim Blasingame to reveal why small businesses can’t avoid conducting market research, and how to do it without spending any money.

Rick Maurer joins Jim Blasingame to relate a story of how one person used civility to diffuse the ire of a mistreated customer with a problem.

Stacey Brown Randall joins Jim Blasingame to reveal her proven system for generating referrals from customers without having to ask them or train them.

Stacey Brown Randall joins Jim Blasingame to reveal how a previous business failed because she didn’t use customer referrals, and what she learned from that experience that could prevent your business failure.

Tom Anastasi joins Jim Blasingame to discuss how to conduct a focus group to determine small and large decisions, plus whether you should get a professional to help you.

Tom Anastasi joins Jim Blasingame to reveal what a focus group is, how it works, and how a small business can use one for their benefit in making key decisions.

Rick Maurer joins Jim Blasingame to relate a story of how one person used civility to diffuse the ire of a mistreated customer with a problem.

Rob Jolles joins Jim Blasingame to reveal how checking your position with prospects and customers so you can stay on the right side of any issue is a political practice that leads to success.