Nick Cioffi joins Jim Blasingame to reveal that his education didn’t prepare him for what he needed to know about the fundamentals of customer service.

Mark Babbitt joins Jim Blasingame to offer suggestions on how to deal with situations when your business world gets muddled with the politics of the day.

Steve Martin joins Jim Blasingame to reveal how a customer with a complaint is actually helping you make more money.

Steve Martin joins Jim Blasingame to reveal the reasons why the key to turning customer complaints into profits is to be able to listen for institutional and systemic reasons for the problem that you haven’t seen before.

Steve Martin joins Jim Blasingame to reveal the reasons why a customer complaining is one of the best ways to improve your profitability, if your ego can handle the information.

Tom Anastasi joins Jim Blasingame to reveal what steps to take with the results of the questions you asked your customer focus groups, and why you should have someone else conduct the group.

Tom Anastasi joins Jim Blasingame to discuss why you want to know what customers think about your business so you can fix what’s broken and leverage what’s good, by creating customer focus groups.

Chip Bell joins Jim Blasingame to reveal more examples of how modeling Southern Hospitality traits will help you keep customers for life.

Chip Bell joins Jim Blasingame to reveal some of the fundamental customer care imperatives that are rooted in what’s called Southern Hospitality.

Ilise Benun joins Jim Blasingame to discuss how to approach a prospect with the strategy of identifying their most pressing issue – pain point – and helping them with that, including how to get yourself in that position.