Ken Tencer joins Jim Blasingame to reveal how to think of innovation as it serves customers and as your organization can deal with it.

Kathy Perry joins Jim Blasingame to report on a new tool small businesses can use with customers through Instagram’s Live Chat platform.

Jeff Zbar joins Jim Blasingame to discuss the difficulty involved when a vacation conflicts with the expectations and work of clients.

Jeff Zbar joins Jim Blasingame to reveal some of the tips to use to get customers informed and prepared for you to be able to take a few days off and not lose them as customers.

Nick Cioffi joins Jim Blasingame to reveal that his education didn’t prepare him for what he needed to know about the fundamentals of customer service.

Tom Anastasi joins Jim Blasingame to reveal what steps to take with the results of the questions you asked your customer focus groups, and why you should have someone else conduct the group.

Tom Anastasi joins Jim Blasingame to discuss why you want to know what customers think about your business so you can fix what’s broken and leverage what’s good, by creating customer focus groups.

Chip Bell joins Jim Blasingame to reveal more examples of how modeling Southern Hospitality traits will help you keep customers for life.

Chip Bell joins Jim Blasingame to reveal some of the fundamental customer care imperatives that are rooted in what’s called Southern Hospitality.

Barbara Weltman joins Jim Blasingame to discuss what you should know before you deny service to anyone for any reason.