Category: Customer Care
Jonah Berger joins Jim Blasingame to reveal that there are many people and forces that influence customer reaction and support of your business, and what you need to know about this.
Chip Bell joins Jim Blasingame to discuss the concept of treating customers like they’re getting no respect anywhere else and they’ve come to you to turn their day around.
Chip Bell joins Jim Blasingame to talk about what to do when a crisis happens in your business that could affect customer relationships.
Pam Danziger joins Jim Blasingame to talk about several specific steps you should take to get your business to “pop” with customers over and over again.
Pam Danziger joins Jim Blasingame to reveal that only making customers happy with their experience with your business will they become loyal, not your products, prices or anything else.
John Patterson joins Jim Blasingame to reveal the steps you have to take in hiring and training to guarantee delivery of an excellent customer experience.
John Patterson joins Jim Blasingame to talk about why every small business should be providing a guaranteed warranty of excellent customer experience for life.
Tom Asacker joins Jim Blasingame to report on a customer care fail by a major corporation and how they delivered a clinic on how to NOT treat customers.
Peter Meyer joins Jim Blasingame to reveal three questions that will show customers you want to be part of the solution and not just sell them something.
Peter Meyer joins Jim Blasingame to reveal the four things you must do if you want to find and keep customers for the long term, including paying attention and delivering.
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