Pam Danziger joins Jim Blasingame to report that the more affluent consumers are looking for more than product, their looking for engagement, interaction and an experience with their purchase.

Pam Danziger joins Jim Blasingame to report on research that shows consumers, especially more affluent ones, are looking for a special shopping experience with Main Street merchants, not in malls, or even online.

Dave Anderson joins Jim Blasingame to remind you that employees today don’t give good service on their own – they have to be trained to make excellent service their default level.

Dave Anderson joins Jim Blasingame to reveal what you can learn about taking customers to the next level of service by discovering what their expectations are.

Dave Anderson joins Jim Blasingame to reveal why it’s important to take your customers beyond the satisfied level so they want to come back on their own.

Jeff Zbar joins Jim Blasingame to compare prospecting to how you keep hooks in the water to catch fish.

Lee Stoerzinger joins Jim Blasingame to recommend to financial planners how to take a more holistic approach to serving clients than just ROI.

Chip Bell joins Jim Blasingame to talk about some of the things you can do to protect your business if you’re in an area with spring breakers.

Chip Bell joins Jim Blasingame to talk about how to get customers to come back after they do business with you the first time, and how to make them advocates.

Tom Asacker joins Jim Blasingame to reveal why your marketing messages have to engage and endure with customers to include the after-purchase experience.