Category: Customer Care
John Stanton joins Jim Blasingame to reveal how small businesses can level the playing field against much greater competitors, without spending any money.
JoAnna Brandi joins Jim Blasingame to reveal the power of positive leadership, and how happiness springs from positive behavior, which converts into measurable organizational energy.
JoAnna Brandi joins Jim Blasingame to reveal the role that happiness plays as a lever, to be used for employee engagement, and nurturing customer relationships.
Tom Borg joins Jim Blasingame to reveal the power and process of training all employees how to take care of customers, regardless of their assignments.
Tom Borg joins Jim Blasingame to reveal the expectations and standards to use when beginning a new customer relationship.
Tom Borg joins Jim Blasingame to reveal what the cycle of service is, and how to begin the process of making sure your cycle is what you think it is.
Jeff Zbar joins Jim Blasingame to talk about how far we go to put our customers’ best interest before ours.
Brad Huisken joins Jim Blasingame to reveal some ways to get ahead of the holiday shopping schedule, by contacting your customers before they contact you.
Brad Huisken joins Jim Blasingame to reveal why asking for referrals is the key to higher quality prospecting, and another way to think of prospecting during the holidays.
Jack Mitchell joins Jim Blasingame to discuss his new partnership, which will help develop workshops focusing on customer service.
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