Category: Customer Care
Tom Borg joins Jim Blasingame to reveal the different ways to make customers think of you when they need help with a problem, not just when they need to buy something.
Tom Borg joins Jim Blasingame to reveal that the best way to be prepared for a Moment of Truth with customers, is by training employees with specific contact training.
Tom Borg joins Jim Blasingame to reveal the many different kinds of “Moment of Truth” your company experiences with customers, from online to the telephone.
Peter Meyer joins Jim Blasingame to reveal that one of the secrets to getting and keeping big business customers, is to identify their top three problems and work on only those.
Olalah Njenga joins Jim Blasingame to reveal that the “CX,” or the customer experience expectation, is what motivates customers today, more than the commodities you sell.
Beverly Flaxington joins Jim Blasingame to reveal some tips on how to communicate the value you deliver based on what customers have told you.
Beverly Flaxington joins Jim Blasingame to reveal why you must determine what customers think is the value you deliver, that makes them do business with you.
Jeff Zbar joins Jim Blasingame to talk about some of the handy technology we love to have, but may not be offering to our customers who expect it.
Jeff Zbar joins Jim Blasingame to comment on the lack of expressing gratitude to customers by business employees, and why this should be an opportunity to differentiate your business.
Ilise Benun joins Jim Blasingame to reveal some of the different ways you can price your work to difficult customers who think they know more than you about how long something should take.
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