Your matrix should serve customers. Rick Lepsinger joins Jim Blasingame to discuss how to structure your organizational matrix around one thing - the customer.

Communication is key for team building best practices. Chester Elton joins Jim Blasingame to offer an example of a hospital using team building best practices with the sacred 60: communicating with each other face to face.

What are the common attributes in great teams? Chester Elton joins Jim Blasingame to discuss how to build better teams with people and values, plus he offers the Rule of Three: wow, no surprises, and cheer.

Do you have a hiring process with established steps and standards? Ed Abel joins Jim Blasingame to discuss what small businesses can learn from big business about establishing a disciplined hiring process.

What is your company's social media policy for employees? Jane Pollak joins Jim Blasingame to discuss social media distractions in the workplace, plus how prepared is Gen Y for the job search and interview process.

Employees are not motivated by money alone. Joel Barker joins Jim Blasingame to discuss the bonus myth and how using a combination of recognition first and then compensation produce the best employee engagement results.

Where will 80 million Gen Y’s work? Donna Fenn joins Jim Blasingame to discuss the realities of the job market for Generation Y, plus what they bring to the table, including technology skills and the ability to work in teams.

When 20th century expectations meet 21st century realities. Sam Norwood joins Jim Blasingame to discuss why today’s jobs and productivity realities are painfully different from 20th century America.

Do you know how to engage in "big talk?" Debra Fine joins Jim Blasingame to reveal how to use "big talk" with employees, including giving and receiving feedback, and discussing corporate vision.

Use small talk to strengthen relationships with employees. Debra Fine joins Jim Blasingame to talk about how to strengthen engagement by talking with employees about small accomplishments on a regular basis.