What has technology done to face-to-face communication? Ruth Sherman joins Jim Blasingame to talk about the importance of using all forms of communication, including face-to-face, in building business relationships across the generations.

Leading a business requires balancing the old rules with the new tools. Ruth Sherman joins Jim Blasingame to discuss leading a 21st century business by balancing new technologies with management fundamentals.

What is your favorite way to connect electronically? Marsha Egan joins Jim Blasingame to discuss how each generation uses different technologies to communicate, and how to know which one to use.

What is good an bad about social media? Christine Perkett joins Jim Blasingame to report that while social media is great at community-building , like all tools, there are negatives, and they discuss some of them.

What do customers want? They want it their way. Jeff Zbar joins Jim Blasingame to discuss why it's important to discover what your customers want, including how to connect, and give it to them that way.

How is social media different from other crazes? Jeff Zbar joins Jim Blasingame to talk about the end of the social media craze, as it becomes just another tool in our customer connection strategy.

How are you connecting with customers online? Jim Blasingame talks about the adoption rate of small businesses with social media compared to the evolution and future of websites.

In The Age of the Customer™, you must stay connected. Adrian Ott joins Jim Blasingame to reveal how you can collect information from customers and predict what they will need by developing relationships and connecting with them online.

Are your offerings aligned with your customer’s expectations? Adrian Ott joins Jim Blasingame to talk about social media as a new tool to connect with customers in the way, and at the times, they prefer.

Websites and social media will work together in the future. Jim Blasingame talks about the good and bad about both websites and social media platforms, plus how the two worlds should work together.