What is the relationship between social media and websites? Small business expert, Jim Blasingame discusses why social media sites may exceed the importance of websites because they are easy to update and have built-in communities.

Connecting with customers comes in many forms. Joyce Weiss joins Jim Blasingame to talk about all the ways customers want you to connect with them and why this is both a challenge and an opportunity.

Have you discovered the power of the blog? Joyce Weiss joins Jim Blasingame to talk about how she is using a blog to connect with prospects and stay connected with customers.

Will websites become the victims of social media platforms? Adam Boyden joins Jim Blasingame to discuss the competitive and cooperative relationship between your website and your social media strategy.

What are you putting on the Internet about yourself? Jeff Zbar joins Jim Blasingame to remind you that if you, or someone else puts something about you on the Internet, it basically becomes permanent. Forewarned is forearmed.

Don't forsake face-to-face opportunities for social media? Jim Blasingame talks about why the traditional networking groups, like the local Chamber of Commerce and your industry trade group, are still important to your business.

Do you know what your customers' expectations are? Pam Harper joins Jim Blasingame to talk about identifying customer expectations to determine how you should reinvent your business strategy.

How do you stay relevant in The Age of the Customer™? Pam Harper joins Jim Blasingame to talk about reinventing your small business by thinking strategically about trends in communicating and developing communities for your customers.

Is email a dying technology? Christina Cavanagh joins Jim Blasingame to discuss why predictions of the end of email are premature and why email will likely outlast the traditional website, plus the importance of having a clean inbox.

Online communities create more targeted demographics. Mike Muetzel joins Jim Blasingame to discuss how all generations may be influenced more by the communities they belong to that their demographic profile.