Will this holiday season be stronger than last? Alex Terry joins Jim Blasingame to discuss a Zoomerang survey that shows this holiday season is stronger than last, and the increasing trend for consumers to at least shop, if not buy, online.

Do you know what the post-recession customer looks like? Terry Barber joins Jim Blasingame to discuss the 5 markers that identify post-recession customers, including the way they buy, word of mouth, what they expect from your employees.

What does the post-recession customer want? Terry Barber joins Jim Blasingame to talk about how customers are behaving in the 2nd decade of the 21st century, including demanding the companies they do business with to be authentic and deliver on their marketing message.

Don’t underestimate the impact of the human touch. Peter Meyer joins Jim Blasingame to remind us that, as John Naisbitt predicted, more high-tech begets more high-touch - people still prefer to buy from people.

Your customers are increasingly expecting to connect with you online. Joseph Jaffe joins Jim Blasingame to discuss the direction the marketplace - read: customers - is moving, which is expecting more online service and connection.

Have customers exchanged value for VALUES? Pam Danziger joins Jim Blasingame to propose that small businesses should expand their approach to delivering value to include appealing to their customers' values.

Will shoppers behave differently on Black Friday this year? Pam Danziger joins Jim Blasingame to talk whether the recent economic challenges have reset the attitudes of Americans about being consumers.

How can your small business be self-promoting without being obnoxious? Gene Griessman joins Jim Blasingame to reveal techniques that remind customers about the quality of your work without sounding like you're bragging.

Do you give customers gifts at Christmas? Jeff Zbar joins Jim Blasingame to offer tips on showing gratitude to customers, including a way to use Thanksgiving as an effective way to demonstrate customer appreciation..

Why is it important to celebrate milestones with customers and employees? Jeff Zbar joins Jim Blasingame to talk about why you should take the opportunity to celebrate your business' milestones with customers and employees.