Category: The Age of the Customer®
Tim Berry joins Jim Blasingame to compare business plan development in the past with how it should be created and used in The Age of the Customer.
Ken Tencer joins Jim Blasingame to discuss customer-driven innovation strategies that focus on discovering customer expectations rather than watching the competition.
Joanne Black joins Jim Blasingame to discuss talk about all of the new ways a salesperson can "show up" with prospects so that you can accomplish the qualifying process with a prospect.
Doug Barry joins Jim Blasingame to talk about resources that are available that help make export & import trading partners meet and do business face-to-face.
Ruth King joins Jim Blasingame to reveal that it's not what you make that counts, but what you keep, as she explains that volume may not be the key to your prime goal of profitability.
Ruth King joins Jim Blasingame to talk about how being busy can cause you to take your eye of of the fundamentals and do stupid things.
Ruth King joins Jim Blasingame to reveal the power that you can generate by using your customer lists as a profit generator.
Pam Danziger joins Jim Blasingame to reveal how sometimes new thinking by you, or your competitors, create disruption.
Pam Danziger joins Jim Blasingame to talk about the new disruption that is occurring for businesses when their customers, not competitors, are empowered.
Rob Grede joins Jim Blasingame to reveal that you MUST determine from a customer complaint whether this is a one-off issue, or a systemic problem within your organization.
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