Tracey Hope-Ross joins Jim Blasinagme to reveal the ways that tech-savvy empty-nester baby boomers will use mobile computing in their consumer activity.

Tracey Hope-Ross joins Jim Blasinagme to reveal research about empty-nesters, women over 45, with regard to their new expectations of businesses.

Chip Bell joins Jim Blasingame to emphasize the imperative that your business must have an innovative mindset and that your next innovation will be determined by your customer expectations.

Chip Bell joins Jim Blasingame to make the connection between what your customers are expecting from your business and the kinds of changes you’re going to face as a result.

Jeff Zbar joins Jim Blasingame to talk about how your small business can reinvent itself, including a story about how one family business did just that.

Stijn Hendrikse joins Jim Blasingame to explain how his cloud-based call center incorporates traditional and new media contact from customers and routes them to you and your people in real time.

Stijn Hendrikse joins Jim Blasingame to reflect on how far we’ve come in staying connected with customers, from the landline, to mobile, to now a cloud-based multi-media switch small businesses can afford.

Bryan Mattimore joins Jim Blasingame to stress that a creative partnering strategy is not just for big companies, and how it can be used to increase sales.

Bryan Mattimore joins Jim Blasingame to reveal the connection between creative partnering and trust, and how this factor can turn into long-term customer relationships.

Bryan Mattimore joins Jim Blasingame to reveal how partnering creation works and why it can be an excellent way to grow your customer base.