When customers want you to "follow them home," could you do it? Jeff Zbar joins Jim Blasingame to talk about using mobile technology to stay connected with customers, and why this is getting easier with the ability to create mobile apps for your small business.

Michael Muetzel joins Jim Blasingame to continue their discussion engaging Gens X and Y, including involving them in business decisions, plus helping them understand how to communicate with their Baby Boomer bosses.

Are your Gen X and Y employees engaged? Michael Muetzel joins Jim Blasingame discuss tips to promote trust and engagement with your 20- and 30-something employees.

Are you a management leader or a driver? Michael Muetzel joins Jim Blasingame to talk about talk about some of the realities of getting the generations - Boomers, Gen X and Gen Y - to work together more effectively.

How can you use email signatures to your advantage? Jeff Zbar joins Jim Blasingame to talk about using email signatures, or a "sig," as a marketing tool,, plus how to make the message engaging, including periodically changing or making it relevant to the recipient.

Want to be more successful? Learn how to listen better. Diane DiResta joins Jim Blasingame to reveal that intentional listening shows emotional intelligence, and offer tips on how to listen effectively and adapt your listening style to the person you're listening to.

Are you a good listener? Diane DiResta joins Jim Blasingame to reveal that even though listening, which is the other side of speaking, is powerful, most people are poor listeners primarily because of two things: lack of listening skills and/or ego.

Why can men disengage and why does it drive women crazy? Michael Johnson joins Jim Blasingame to explain why men really can disengage their brains and why this often creates a problem for women.

Why do women and men have different communication motivations? Michael Johnson joins Jim Blasingame to discuss differences in the way men and women approach business and why both genders need to respect what motivates the other.

Do you know why existing customers leave you for a competitor? Jeff and Chad Koser join Jim Blasingame with tips on how to know what customers want from you, because it likely has changed from when they first did business with you.