How do you keep great customers? Karen Cortell Reisman joins Jim Blasingame to reveal four keys to empathic customer communication, including listen, crisis communication, name your customer's unhappy feeling, and stay calm.

Beverly Inman-Ebel joins Jim Blasingame to talk about how to communicate better during the holidays by asking questions instead of being presumptuous or offering advice.

Beverly Inman-Ebel joins Jim Blasingame with suggestions on how to reduce the pressures and stresses we often feel during the holiday season by helping others who are less fortunate, especially when very few, if anyone, knows you did it.

Is Facebook's new email system a good business tool or just another distraction? Marsha Egan joins Jim Blasingame to discuss the pros and cons of the new Facebook email system, plus whether it's good for small business's communications.

How can your small business be self-promoting without being obnoxious? Gene Griessman joins Jim Blasingame to reveal techniques that remind customers about the quality of your work without sounding like you're bragging.

How can silently counting to 3 improve your sales conversations? Renee Grant-Williams joins Jim Blasingame to talk about really listening and silently counting to three to make the customer more comfortable and slow the conversation.

How can silence help you with sales and negotiation? Renee Grant-Williams joins Jim Blasingame to discuss the impact of silence when negotiating, plus how men and women react to silence.

How do we get the three generations to work better together? Jim Blasingame talks about the convergence issues facing Baby Boomers, Generation X and Gen Y, as they work and do business together. He also reports on research on this issue.

Are your presentations creating STAR moments? Nancy Duarte joins Jim Blasingame to offer tips on creating more effective presentations, including finding a way to create at least one "STAR" moment: Something They’ll Always Remember.

Has the art of presentation been lost? Nancy Duarte joins Jim Blasingame to discuss the differences in sharing information and delivering an effective presentation, including telling stories rather than just regurgitating facts and figures.