Why is it now more important than ever to get closer to customers? Beverly Inman-Ebel joins Jim Blasingame to discuss tips and best practices for making sure your customers always know that they - and what's important to them - are always on your mind.

What PR lessons can small businesses learn from the Toyota product recall fiasco? Ruth Sherman joins Jim Blasingame to offer several tips and best practices that you should apply when communicating with your customers, whether the news is good or bad.

How you deliver the spoken word matters. Renee Grant-Williams joins Jim Blasingame to reveal how you may be derailing success by the way you deliver your message in a job interview or a sales call.

How do you manage communication styles among e-channels? Jeff Zbar joins Jim Blasingame to talk about why you shouldn't use texting styles in email, plus other suggestions about business communication across all platforms in the 21st century.

What is the role of gender communication in the marketplace? Pamela Perkins joins Jim Blasingame to discuss why it's important to have the communication perspectives of both genders represented in the workplace and the marketplace. Jim and Pamela always have a lively gender debate.

How has public relations changed in the digital age? Bob Dilenschneider joins Jim Blasingame to report on a number of public relations lessons we can learn, plus how small businesses have a PR advantage because of all the new digital tools and resources.

Men and women communicate differently? Well, duh! Barbara Annis joins Jim Blasingame to report that even though we all know women and men are different, we don't do enough to allow for those differences, especially when we're motivating and recognizing employee performance.

Dispelling some of the body language myths, Janine Driver joins Jim Blasingame to reveal the truth about body language and what you need to know about what you're saying to people without opening your mouth.

The employee re-engagement challenge for management is the focus of discussion between Leigh Branham and Jim Blasingame, as Leigh explains how managers treat employees is the single greatest key to sustained success.

What PR lessons can small businesses learn from the Toyota product recall fiasco? Ruth Sherman joins Jim Blasingame to offer several tips and best practices that you should apply when communicating with your customers, whether the news is good or bad.