Is having face-to-face meetings becoming a lost art? Have older professionals forgotten something the younger folks have never mastered? Jim Blasingame poses this question and then offers a number of tips on how to initiate, plan and conduct a successful meeting.

The words we use matter. What we say and how we say it matters, according to Ruth Sherman, who joins Jim Blasingame to talk about why it's important to learn how to use words that best convey what we want to accomplish.

Do you know if you're an introvert, an ambivert or an extrovert? Small business owner, do you know this about your employees? Patricia Weber talks to Jim Blasingame about the difference between these three personalities and why you need to know.

Seek excellence in "we", not the perfection of "I", according to Judith Glaser, who joins Jim Blasingame to discuss the best practices that help small businesses do a better job of leveraging their staff, working with customers and collaborating with others.

Take charge of your small business by taking action, according to Beverly Inman-Ebel, who joins Jim Blasingame to reveal three action steps that will help you get your business plans in motion.

Communicating as an expert is the key to your success, according to Diane DiResta, who joins Jim Blasingame to discuss why public speaking will become an increasingly important way to connect with customers.

What role does personality play in how happy you are? Pierce Howard joins Jim Blasingame to talk about how an individual's personality will define and why managers need to understand this as they manage different personalities.

Clearly, there are distinct differences between the older and younger generations. Mike Muetzel joins Jim Blasingame to discuss these differences and how the the groups - primarily Generation X and Baby Boomers - can work more effectively together.

Are you getting the most performance out of your people? Tim Irwin talks with Jim Blasingame about how to maximize the effort of the employees of your small business and help them take ownership of their assignments.

Do you know that your small business has an online reputation? Larry Weber joins Jim Blasingame to discuss the reality of the online media world where customers are free to publish and distribute whatever they want about your company. Your job is to give them more good things to say than bad things.